GLAMOut: Group Sharing of GLAM-Wiki Experiences

One of the hardest parts of working in the global community that contributes to Wikipedia, is that we have millions of content pages and thousands of contributors working on hundreds of different activities with hundreds of different approaches all the time. Global reach means global participation, and a more than overwhelming number of possible ways to intervene and different approaches to contributing (I talk about this diversity in an earlier blog post). One of the ways in which we create a more unified sense of community is through community communications. We have a number of different communications venues, from the English Wikipedia’s community newspaper (the Wikipedia Signpost), to the Wikimedia Foundation Blog (http://blog.wikimedia.org/) to Planet Wikimedia (an RSS aggregation of blogs like mine at http://en.planet.wikimedia.org/).

GLAM-Wiki Communications

For the GLAM-Wiki community (unaware of that term? Check out my previous post explaining GLAM-Wiki), the growing popularity of collaborations around the world makes it almost impossible to keep up. For this reason, globally, we have a GLAM-Wiki newsletter on Outreach Wiki which allows us to share reports about activities. However, textual documents often get overlooked in a world where we get a barrage of blogs, texts, tweets, emails and other activities. Also reporting through documentation can be hard, and spotty at times, because we all do a number of different and time consuming activities that don’t require active writing. To supplement this written venue of communication, as of this spring, the United States GLAM-Wiki consortium has been doing a series of Google Hangouts, called GLAMOuts, to communicate some of the major initiatives happening in the United States and post it in another public format online (YouTube video). The format is pretty simple: participants for the hangouts self select through a call for participants on the homepage for GLAMouts and an email list amongst US GLAM-Wiki participants; and the participants show up during an hour block to talk for 5, 10 or 15 minutes about what they are doing and why. These GLAMouts allow the U.S. GLAM-Wiki community to create a cohesion and energy within our activities, sharing best practices and knowledge.

September GLAMOut

This month’s GLAMOut (available in recording on YouTube at http://www.youtube.com/watch?v=wI4x9rjhYlw&feature=youtu.be ) on Friday featured the Wikipedian in Residence at the Smithsonian Institution, the Wikipedian in Residence at the Metropolitan New York Library Council and the Wikipedia Library Initiative along with myself. All the attendees presented very innovative approaches for their projects. Though I won’t summarize all we talked about, I would like to highlight how each of the other presenters talked about work with libraries in the U.S.:

• The Metropolitan New York Library Council is working toward integrating Wikipedia into the workflow of Librarians, so as to ensure that Library resources of special significance (such as exhibits, special collections or digital resources) get used as references or foundations on Wikipedia (thus getting higher publicity). This is not entirely a new approach, Wikipedians and librarians have been talking about Wikipedia integration for a long time (take for instance this reflection on how to integrate library resources into Wikipedia, which bases its advise and reflection on this 2007 article in D-Lib Magazine). However, by systematically presenting to and conversing with a number of the libraries in New York City, they have built a very comprehensive “How to” guide in a LibGuide, a format many librarians are used to. 
• Dominic McDevitt-Parks, the Wikipedian in residence at the Smithsonian Institution, is also talking to a group of libraries in Boston, Massachusetts to create a across the city series of Massachussetts History editing events during Open Access Week (October 21 – 27).
• The Wikipedia Library Project is negotiating with big (often pay-walled) publishers and university libraries to allow Wikipedians free access to their research materials in order to improve Wikipedia (for more information about the resources and the effort check out the homepage for the project).

All these projects actively work to better integrate access to academic knowledge and resources into the Wikimedia community in order to improve public access and awareness of those materials. As I have mentioned previously on my blog, these activities and their overwhelming success hinges around the basic assumptions grounding field of knowledge management: that the best way for people to effectively find and use information is to gather it on highly visible and accessible digital platforms that allow interaction and collaboration. For these projects, the GLAM-Wiki look towards more traditional knowledge gathering organizations (libraries) and actively works to place that information in the most visible (and non-commercial) public space on the internet: Wikipedia. What an invigorating and exciting conversation! I am glad that I was part of it!

What’s Next?

It is the beginning of a new week, and the semester is already becoming very busy (9 meetings last week including the GLAMOut)! However, the Blake initiative is having lots of success both reaching out to Blake Scholars, Wikipedians and our own community at K-State. Hopefully, this week, I can write a couple more posts finishing up my conversation I started on GLAM-Wiki metrics and reporting on the Blake Archive’s impact on Wikipedia and then a more thorough blog post exploring the what, why and how efforts from different organizations both on and off Kansas States’s campus are effecting my internship.

Why Wikipedia Matters for Academia

When I was teaching freshman writing this last year, I got several student papers that cited Wikipedia for opinions about gender, race and economic issues, and I found myself in a full body cringe (almost as much as when I hear Wikipedia referred to as just “Wiki”). Though I am a Wikipedia evangelist, I never want to see any encyclopedia, much less the crowd sourced encyclopedia, as the foundation for academic research: the whole point of teaching students college level research and writing is so when they enter their next career able to engage with specialist research – adequately communicating that specialist knowledge and its interpretation. Encyclopedias are anything but specialist! That being said, there are a number of reasons why Wikipedia matters for academia. In an earlier post, I talked about the misconceptions many academics bring to the table when thinking about Wikipedia, and here I will follow that conversation up with reasons Wikipedia matters for Academia. Below are just a few that I find important:

Wikipedia for research

First, and foremost, like any encyclopedia Wikipedia offers a vast collection of citations and useful links to get anyone’s research started. This appears to be the most common advice given by academics, professors and students and is the first thing people say when I tell them I want to talk about Wikipedia. It seems that the years of bad press about Wikipedias quality and the popular pressure to use it has forced this conversation without Wikipedian intervention.

Gateway to Shaping Public Knowledge

Second, as science fiction writer and internet thinker Cory Doctorow points out, Wikipedia is an “an infinite supply of gateway drugs to engagement” with knowledge, its distribution, and its construction (Minute 1:00 of this recent interview from him supporting London Wikimania 2014). Wikipedia offers openly to everyone the opportunity to find a topic and shape public knowledge about it. Does everyone do it? No, but clearly the possibility is there to create public individuals who don’t shy from asserting themselves in public spaces. Take myself for instance, I started editing because I noticed a big gap in coverage of contemporary fiction from around the world, and now I am engaged in literary studies and digital humanities. Academia’s desire to cultivate quality researchers and knowledge shapers can start with Wikipedia. Many of our students from the Wikipedia Education Program, find themselves impacting much larger communities then they ever thought they would be able to (take, for example, these case studies from the Wikimedia Foundation blog at Rice University or the University of San Fransisco ). When I helped professors run editing assignments at James Madison University, a number of students told me that their experience with Wikipedia helped them become more confident in their knowledge and even helped some of them do better in internships over the summer! Wikipedia allows students and other interested individuals to meaningfully and thoughtfully shape public participation in the knowledge they care about.

Gateway for academics to access the public

Third, and perhaps most importantly, Wikipedia is the only one of the top ten websites that is aligned with what we do in Academia. Above is a screenshot from a Prezi I use when talking about Wikipedia . In the image, I attempt to show just how small digital academia is in the grand scheme of the World Wide Web (the little circle lost between Google, Amazon and Wikipedia). A large fraction of internet users choose to negotiate the internet through one of these top ten websites, and if you want someone to discover a piece of knowledge or information, you need to be present through these venues (this is a basic principle of Knowledge Management). Unfortunately for academics, many of these organizations also stand for commercial values, and their activities are meant to draw more customers. Wikipedia is clearly not commercial, and it’s customer base, though always expanding, does not really factor into the everyday concerns of most contributors. For the Wikimedia Foundation, whose job it is to build readership, projects like Wikipedia Zero are designed to create opportunities for the underprivileged to access knowledge, not for building a customer base. Thus an external link or citation on the academically aligned Wikipedia allows interested individuals to discover high quality academic work about the subjects they care about without anyone benefiting commercially. This is precisely why GLAM-Wiki projects are so successful: GLAM resources become linked to the relevant topics on Wikipedia and interested users get a direct path to the authoritative resource! And beyond that simple access, the GLAM invested resources primarily benefit the public and Wikimedia volunteers instead of creating more money in the pocket of big business.

Anything else?

I hope this was a helpful. This conversation about the importance of Wikipedia in Academia happens in a number of contexts (for example this recent blog post on Simply Sociology), and I am sure their are plenty of other reasons why Wikipedia matters for Academia. However, these seem to be the ones that most tellingly show how Wikipedia influences the academic space. What do you think? How else does Wikipedia benefit academia?

Presenting Wikipedia, Addressing Common Misconceptions

Me Presenting GLAM-Wiki at the Beach Museum on Thursday August 8
Credit: Greg Eislein, Professor of English, Kansas State University

Part of my GLAM-Wiki internship involves creating a network of GLAM-Wiki volunteers and supporters around campus and on Wikipedia to support my activities.The first step in creating support is to show people how to engage in Wikipedia. Two Thursdays ago, I gave a talk at Kansas States’s Marianna Kistler Beach Museum of Art titled “Thinking about Wikipedia and Academia” (Here is the Prezi) In the presentation, I tried to address some of the concerns many academics have about Wikipedia, directing my audience towards a more multifaceted approach to thinking about Wikipedia and its community. There were about fifteen people in attendance from different parts of campus at the talk. And I would call the talk fairly successful, and expect to have several more discussions with the attendees in the coming months (one of the professors is already planning a Wikipedia editing assignment). 

These types of outreach events really drive my interest in participating in the community. I have been editing Wikipedia intensely for about for five or six years now, and have accrued quite a few contributions to the various projects. However, when I think about my contributions to the Wikimedia/Wikipedia community, I most enjoy talking to people about Wikipedia. You would think Wikipedia is not a hard subject to talk about because almost everyone uses it. But that isn’t always the case: many people have concerns about Wikipedia and many of these concerns derive from misconceptions about Wikipedia’s function and format. When planning to present to groups like I did at the Beach, I try to address these misconceptions about Wikipedia, and I thought I would talk about a few here:

A Community Roles Map from a survey done by the Wikimedia Foundation around 2010? (If you can help me find where I got this image that would be great!)

Ignoring Wikipedia’s Community

The first misconception, and one I always have to address, is that readers consider Wikipedia like a traditional print source, not seeing the dynamic change within Wikipedia created by it’s vibrant community. Changes happen every day, and the community has a lot of different functions and processes to do so. Generally, in my conversation, I try to show what the community does and how to see those community roles in order for my audience to see how radically different Wikipedia is then traditional print encylcopedias. In my presentation, I explain not only the complexity of the community (see the diagram on the right), but also how varied the different Wikimedia projects are, how to see the edits as they happen and the community review processes. Of course, examining talk pages and a history pages are important to understand the complex community interaction that occurs for every article. For this, I tend to point towards the article Stray Animals in Indian Airports, to demonstrate how principals of Verifiability create interesting content and how history pages allow readers to witness. I also, generally pull up the Featured article for the day, because they almost always have talk page comments. Both types of examples help explain community processes, and show the complex dynamics created by the software and values of Wikipedia.

Wikipedia and Authority

Treating Wikipedia like a traditional reference source also leads to the inevitable question “How reliable is Wikipedia?” This questions always comes up, because, up until a few years ago, almost all the press about Wikipedia used rhetoric that highlighted the project’s question-ability. This is even more important when talking about Academic relations with Wikipedia. I had several professors from around campus, and within Academia their authority is built on reliable information and authority created by peer review and a clear relationship to editorial oversight. However, Wikipedia is very different. Through it’s Verifiability principle, Wikipedia outsources to reliable sources the claim to authority. Instead when thinking about Wikipedia quality, it is more important to think about how it fulfills it’s core function as a Wikimedia project: creating free and open access educational materials. This is an important point to highlight, because it appeals to recent calls for academics to create public engagement with their research. Within this context, I also point out, that academics need to learn to ignore the need to be authoritative on Wikipedia, instead focusing on getting good enough information out to the public so that academia can create better public education. We should always approach Wikipedia as only having the opportunity to get better, rather then the more traditional model of knowledge publication which has a publishing date! I have a draft blog that will probably come out next week talking more about “Why Wikipedia matters for academia,” addressing some of the ways Wikipedia can enhance public academic impact.

Completeness

The last misconception that I always try to confront about is the idea that Wikipedia is complete: any contributor, knowledge expert or anyone with a serious hobby, will find Wikipedia has huge gaps that seem overwhelming. As a byproduct of the very skewed demographics contributing to Wikimedia projects, topics like the sciences and popular culture have been covered extremely well on Wikipedia giving an impression of completeness, but many areas of academic concern, such as the humanities or women’s history, have massive gaps. WhenI like to demonstrate these gaps by showing the navbox for topics related to James Fenimore Cooper. Most of Cooper’s works don’t have Wikipedia articles, even though he probably is one of the most extensively studied American authors of the early/mid-19th century. Clearly, we need some experts, or people who care to come in and fill in these types of gaps. In most of my talks, this is where I ask academics to intervene, and share with them some of the ways they can. GLAM-Wiki and the Wikipedia Education Program have created a number of tools and approaches to facilitate fixing these gaps; all Wikipedia requires to be more complete is an interested academic daring enough to try. Though gaps can be very empowering as Cory Doctorow points out, Wikipedia is an “an infinite supply of gateway drugs to engagement” with knowledge, its distribution, and its construction” they also harm public awareness about topics academics care about.

What do you think?

I hope these approaches to talking about Wikipedia are useful to all of you readers. These are by no means all of the misconceptions you run into when talking about Wikipedia. What other ones have you found? What problems do you encounter when talking about Wikipedia?

What exactly is GLAM-Wiki?

As I described in my first post, I’m writing this blog as a useful guide for cooperation of digital humanities (DH) and GLAM professionals with Wikimedia projects, using my internship with the Blake Archive as a case study. But before the semester starts (August 26), and I focus on the specifics of what I do with the Blake Archive internship, I thought I would give a little background on GLAM-Wiki for those of you unfamiliar with the concept. If you already know about GLAM-Wiki and want to learn about something else about my Blake internship or have any questions, make sure that you leave me a comment below! It always helps to know what the readership wants is interested in.

When I say I am going to talk about GLAM, I don’t mean David Bowie types. (If you want to learn about GLAM Rockers, check out the cultural studies classic Hebdige’s Subculture: The Meaning of Style). Rather, I use GLAM as an acronym for Galleries, Libraries, Archives and Museums or more generally the community of institutions tasked with preserving our cultural heritage. GLAM-Wiki refers to the efforts within the Wikimedia community to reach out to those cultural institutions and encourage them to share their content and create new specialist content on Wikimedia websites to help encourage better access to the research and materials the GLAMs make available for the public (Wikimedia websites? Yes there is more then Wikipedia, check out the list at http://www.wikimedia.org/ ).

A series of activities and events by Wikimedians around the world have diversified and expanded the scope of those cooperations from small gatherings of volunteers to edit Wikipedia articles, to long term development of content on both GLAM websites and Wikimedia projects. One of the earliest documented cooperations was in 2008, when the Federal Archive in Germany (Bundesarchiv) donated thousands of images to Wikimedia projects. Another important landmarks is in 2010 when the British Museum brought Liam Wyatt, an Australian Wikimedia volunteer, into their organization as the first “Wikipedian in Residence” (WiR). As a Wikipedian in Residence, he coordinated a number of collaborations including donating digital media, engaging volunteers in writing informational content on Wikipedia and measuring the impact of the collaboration on the British Museum and their web presence. Since, both types of collaboration alongside a number of new practices and digital tools have been very successful and practiced throughout the world ( I will explore these projects more as we go through the semester. See the below graph showing WiRs, only a portion of projects which are documented at http://en.wikipedia.org/wiki/Wikipedia:GLAM/Projects).

A chart showing the Wikipedians in Residence up to 2012 from

To coordinate efforts and to create a repository of best practices, the volunteer community supporting GLAM and Wikimedia cooperation has since become a GLAM-Wiki network of contributors. Furthermore, in the United States, because there are a disproportionately smaller number of individuals trained and able to support these collaborations in comparison to the number of organizations interested in having a GLAM-Wiki collaboration, the volunteer community has established the GLAM-Wiki US Consortium to support organizations interested in cooperation and in training new facilitators. As I go through my internship, I will be exploring more of how these communities function and where to find resources and ideas about Wikimedia projects. 

I hope this was helpful for those of you unfamiliar with GLAM-Wiki! How would you characterize your experiences with GLAM-Wiki? What is important to know about the movement and the activities related?

A Beginning for the Semester

This semester I will be doing GLAM-Wiki activities with the William Blake Archive (http://www.blakearchive.org/blake/ ) as part of an internship. If you aren’t aware, GLAM-Wiki is an effort to bring the knowledge from those who manage Galleries, Libraries Archives and Museums (GLAMs) onto the open access Wikimedia sites like Wikipedia in order to further public access to our global cultural heritage (for more information check out http://outreach.wikimedia.org/wiki/GLAM , there will be more information about GLAM-Wiki in future posts). I will be running this blog (my first) in order to document and reflect on the various elements of the internship. I am documenting the project because the academic humanities have been largely ignored by the Wikimedia community – the GLAM-Wiki community has been good at reaching out towards traditional museums and other cultural institutions (partnerships have included the British Museum, British Library, Smithsonian, Versailles, etc) and recent efforts with scientific organizations have been very successful in sharing these cultural institution resources with an interested public. I believe that Wikipedia and digital humanities (DH) clearly have aligned functions within the internet ecosystem (both profile knowledge and knowledge resources), and that, like GLAMs, if DH projects want to be relevant to researchers and the public, they must engage with Wikipedia, which is core to internet infrastructure and access as a top ten website. The William Blake Archive, one of the early trend setters of digital humanities projects, seems like an excellent DH project to explore the potential of DH/Wikipedia collaboration, and these blog posts this semester, hopefully, will explore most of the theory and logistics that go into practicing DH GLAM-Wiki. Before we get there though, I thought I might share a little bit about me.

I am a masters student of English Literature and Culture Studies at Kansas State University.Within my research, I focus on the place of history and the historical in public discourse, masculinities and subculture, and environmental rhetoric about food in contemporary literature. I am also a budding Digital Humanities practitioner. My involvement in DH started when I started contributing to Wikipedia and other Wikimedia projects as User:Sadads early in my undergraduate career. Since, I have begun exploring the place of academic activity in Wikipedia and it’s role as the center of free internet knowledge, through projects like GLAM-Wiki and the Wikipedia Education Program (https://outreach.wikimedia.org/wiki/Wikipedia_Education_Program). In digital humanities, I am particularly interested in what the private sector has called “Knowledge Management”, that is managing information and knowledge and it’s sharing on social platforms, like wikis and blogs, so that the people who need it can get access to it, improving quality and efficiency in any organization’s activities. Since joining Wikipedia, I have always thought of the project as the ultimate academic knowledge management (KM) platform: it provides the ultimate bridge between academic resources, information and researchers through it’s citations and links. The GLAM-Wiki community seems to be at the forefront of fulfilling this academic KM connection, actively lobbying members of the GLAM community (academics) to build information and connect resources through Wikimedia platforms. In a future blog post, I will elaborate more on the connection between KM, DH, and GLAM-Wiki.

I hope the semester goes well and I look forward to sharing my experiences with DH and Wikipedia. If you questions or thoughts on what I should share about my experience, please leaves questions and comments below, it always helps to know what an audience is thinking!